Shipping policy
Shipping Policy
Last Updated: 10/12/2024
At Contour New York, we aim to provide a seamless and efficient shipping experience for our customers. Please review our shipping policy below to understand how we process and deliver your orders.
Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on the delivery address and the weight of the items in your order. This ensures you get the most accurate shipping rate based on your location.
Domestic
| Shipping Option | Estimated Delivery Time |
| Standard Shipping | 3-7 business days |
| Expedited Shipping | 2-3 business days |
| Express Shipping | 1-2 business days |
Note: Delivery times may vary depending on your location and any carrier delays are beyond our control.
International
We offer worldwide shipping to most destinations. International orders are typically delivered within 7-21 business days, depending on the destination.
Customs and duties fees are the responsibility of the customer and vary by country. Please check with your local customs office for more information.
Order Tracking
Once your order is shipped, we will send you a confirmation email with a tracking number and a link where you can track your package.
Shipping Delays
Please note that shipping times may vary due to factors outside our control, such as weather conditions, customs delays, or postal strikes. If there is a significant delay in your order, we will notify you via email.
Lost or Stolen Packages
Contour New York is not responsible for lost or stolen packages. If you have not received your package within the estimated delivery timeframe, please contact the shipping carrier to file a claim.
Contact Information
If you have any questions or concerns regarding your order, shipping, or delivery, feel free to reach out to our customer service team at:
Email: Support@Contour-ny.com